FAQ

Payment
We accept most major credit cards through our secure payment gateway.

Returns/Repairs
While we are confident that you will be satisfied with your purchase, because all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

If an item shipped to you is defective or damaged, you must return the item within 5 days after receipt. We will make necessary repairs to the item and return it to you. Please contact us for the reason of return/exchange and for the return address. Also please clearly indicate the problem in return package again. You are responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.

Taxes
We collect local sales tax for any orders that ship to destinations within the province of Québec . This sales tax, if any, will be added to the cost of your order during checkout.

Jewellery Care
As our pieces are delicate in nature, they should be treated accordingly.

Pieces with stones should be protected from impact or bending, as stones are meticulously and precisely set, and may pop out of their settings if shifted in any way.
Pieces with coloured stones should be removed from the body when showering or swimming and should not be cleaned with an ultrasonic machine, as this may cause the stones to become brittle or crack.

For best results, have a professional jeweller clean your piece to ensure longevity.